Archive for September, 2008

Wouldn’t it be great, if people who have questions, encounter problems and request services from the virtual library could chat with real people in real time around the clock? That’s the great benefit of working in a network of institutions that are spread around the globe: No matter what time of the day it is in your home location, it’s always working hours in at least one of the many CGIAR libraries around the world.

Now, while we have agreed that this would be a great idea in theory, we are working on the practicalities of it and a major question, especially in our developing country offices, is the reliability of internet access and whether or not library staff can use the common chat application such as skype and office communicator. However, the results of our first internal survey on this issue look encouraging and we are more than hopeful to be able to launch this tool for around-the-clock-service soon.


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